LAXGO Travel WiFi is a personal wireless modem that connects any WiFi-enabled devices to the internet with a secure network connection. Think of the WiFi you have at home, just smaller, in a pocket size version.
You can connect your laptop, tablet and (or) mobile phone to the internet while you are travelling overseas, anytime, anywhere. It saves you from costly data roaming, WiFi hunting and loads of prepaid SIM card credits.
LAXGO Travel WiFi is pre-configured and does not require any complex installation.
Get yourself connected to the internet on the go. Think about:
LAXGO Travel WiFi routers are pre-configured by our dedicated operations team. You are unable to insert your own SIM card into the router, due to local data policies by the country’s local ISP to prevent abuse. That’s the beauty of our rental service – no installation, no configuration needed; just convenient and simple to use.
There will be the charging cables, universal charger, and a user manual to guide you on using the router and of course, the router itself!
Unfortunately, countries not listed on our website are currently not covered by our Wi-Fi routers. We are working to provide our Wi-Fi service to more countries in the future as we grow.
We suggest you to reserve online at least 5 working days in advance before your departure date. Reserve it on http://www.LAXGONOW.com with 3 easy steps:
This is a rental service where charges are based on daily rental rates instead of data consumption. This fee is based on the number of days travelled.
If you are travelling to Japan from 1st Jan to 7th Jan, you will be charged at 7 days of rental rates.
|Date||Rental Fee (Usual Price)|
|1st Jan:||VND 120.000|
|2nd Jan:||VND 120.000|
|3rd Jan:||VND 120.000|
|4th Jan:||VND 120.000|
|5th Jan:||VND 120.000|
|6th Jan:||VND 120.000|
|7th Jan:||VND 120.000|
|Total period: 7 days||Total cost: VND 840.000|
Yes, VND 1.500.000 deposit will be requested upon payment and will be refunded to you within 2 working days after the travel WiFi is successfully returned to LAXGO.
LAXGO Travel WiFi supports connectivity only for a specific country and is not suitable to use in other countries or multiple countries. For instance, the travel pocket Wi-Fi for Singapore, cannot be used in Hong Kong.
Your pocket Wi-Fi for Europe however will work in all of the countries we support across Europe.
If you intend to make a reservation in less than five working days, please call +84 93 810 95 81 to inquire for availability.
Drop us an email at firstname.lastname@example.org and let us know the changes. We will advise you accordingly.
NOTIFICATION IN MORE THAN 5 WORKING DAYS
There is no penalty if the cancellation is notified more than five working days before the indicated departure date. The amount will be refunded to you within 2 working days.
NOTIFICATION IN LESS THAN 5 WORKING DAYS
You will be penalised VND 335.000 (or USD 15) if the cancellation is done within or less than five working days before the indicated departure date. The remaining amount will be refunded to you within 2 working days.
You will receive a confirmation email with the delivery or collection details.
If you have chosen delivery method, your LAXGO Travel WiFi will reach your indicated mailing address at least one working day before your departure date. For instance, if the indicated departure date is 2nd January, the device will reach your indicated mailing address latest by 1st January.
Yes, a user guide is enclosed in every bag to help you get connected overseas.
Note: SSID and password are indicated on the travel pocket WiFi. Connection speed may vary, depending on the country’s network infrastructure.
Yes. As long as the devices are WiFi enabled, it can be connected to LAXGO Travel WiFi. 4G refers to the connection speed that is being transmitted when the user is accessing the Internet.
This depends on the model type of the travel pocket WiFi and the country you are renting. You can connect to about eight devices (on average) at the same time.
The network range is approximately 10 metres in radius without obstacles.
The average battery life is approximately eight hours, depending on the number of connecting devices, data consumption and radio wave condition.
Try to restart the travel pocket WiFi by turning it off and on again, or reset it by pressing the “reset” button at the right corner of the travel pocket WiFi.
If the problem persists, please take a photo of the screen of the router and email to email@example.com to inform us the issue.
Fair Usage Policy (FUP) is a set of guidelines implemented by the country's local carrier (Internet Service Provider, ISP) to limit the amount of data consumed by the end user. Once the end user reaches the estimated data cap, the internet speed either will, throttle to a slower speed (still accessible to the internet) or in some cases, terminated by the carrier. This is to prevent data abuse and violation of data service agreement, such as bandwidth hogging.
The carrier reserves the right, without notice or limitation, to deny or terminate, modify, disconnect or suspend the service if the end user engages in unfair usage, in excessive or abusive usage on the ISP, at their sole discretion, determines that action is necessary to protect the network from harm or degradation.
LAXGO is not liable if the connection service is terminated when the end user has reached the given data limit.
Disclaimer: We sincerely apologize for any unconviences may occur, due to different circumstances on the country that you’re travelling. In case the device is unable to deliver our service, please help in contacting us through our technical hotline within 12hrs. In the event you still can not use, we shall refund partly/fully acordingly to your data usage after your trip.
There is usually an indication on the screen to show the amount of data consumed. Different models of the router have different ways of tracking the data consumed. Please check with our customer service for assistance.
|Country||Implication||Daily Data Consumption Limit (Estimated)|
|Slow Internet Speed||1GB Data Usage|
|Slow Internet Speed||500MB Data Usage|
If data consumption exceeds its given capacity, you may experience either slower internet speed or termination/suspension of internet connection by the local internet service provider, ISP.
We will be in touch with you to arrange the return, one working day after your returned date (as indicated). Our courier associates will pick the travel pocket WiFi from you based on the agreed arrangement.
If you are returning from your trip on 4th September, we will contact you on 5th September to arrange the courier to collect the device from you.
Extra rental charges (as per country rate) will be imposed from the second day until the day when you return travel pocket WiFi to LAXGO.DAMAGE OR ACCIDENTAL LOSS
If you misplace the travel pocket WiFi, please report it to the police in the country where you lose it and send us the report (as a proof of loss) when you are back in Vietnam.
Penalty charges for any loss and damage are:
|Loss and Damage of:||Charges:|
|WiFi router and Data card||VND 4,000,000|
|Carrying Case||VND 300,000|
|Converting Plug||VND 300,000|
|Portable Charger||VND 300,000|
|User Guide||VND 300,000|
* Must be accompanied with police report as proof of loss.